Summary

Accenture released a report and other supporting material regarding public sector agility. It argues that agile public sector organizations are able to pivot to a citizen-centric culture that responds better to citizen needs and also able to deliver dynamic regulatory and compliance frameworks.

“Becoming an “agile“ organisation is a term heard frequently within management circles today. And while forward thinkers know it’s the only way to navigate the accelerating pace of change in the public sector, the implications are not as easy to appreciate. Becoming agile enables new ways of working within the digital economy across the core functions of government: policy, regulatory and service delivery.

The future requires a dynamic, adaptive and responsive organisation that is equipped to address the convergence of demographic, socioeconomic and political change, which is compounded by private sector innovation. Agile organisations are able to pivot to a citizen-centric culture that responds to citizen needs the moment they arise. They are also able to deliver dynamic regulatory and compliance frameworks.”

Key Points

  • When public service organisations become agile, it enables new ways of working across policy, regulatory and service delivery.
  • Agility protects government from disruption, but few organisations are investing in agile practices.
  • When asked why their organisation has not used agile methods, 43 per cent of public service respondents said they were reluctant to change.
  • Public service organisations that infuse agility across structure, technology and people will be positioned to respond to constant change.

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